We begin to capture all pledges made to your campaign once you successfully reach the minimum target. Any pledges made after this point will be captured straightaway for the remaining duration of your campaign.
Once the campaign ends, there will be a 7-day grace period where any declined pledges will be notified automatically to fix their payment. Creators are also encouraged to contact supporters with failed pledges directly and organise a re-pledge or payment by another method. Once this period ends we will not be able to capture any outstanding pledges.
All payments made by credit card will be transferred within 3-5 business days after the campaign grace period ends in one lump amount, less fees. Make sure your account details are entered correctly in the Account section of the Project Editor to ensure you receive the funds in a timely manner.
If you are concerned about where your pledges have ended up, contact us and we will update you on the progress of your transfer.